rex-D works with several telecommunication companies to provide them with BPO services so they can focus on their core competencies. We are proficient in technical expertise with the latest telecommunication devices so we manage your communication part through the VoIP service and different cellular phones. Our clientele has multiplied multiple folds, as word-of-mouth and reference-based-clients acquisition are a huge chunk of our customer base.
The benefits you can reap from our services are as follows:
Availability Round The Clock
Our telecommunication systems are strong enough to manage call center services on behalf of B2B and B2C clients. We manage back-office operations and back-end support services with our team that is available 24/7. So whether it is our client’s customer or the client him-self the support we provide is hard to compete. Our polite and highly trained staff handles query with complete ownership; and provide a solution that is per the philosophy of the company.
Scalability of Project and Adaptability
No matter which part of the business you outsource we can scale and adapt to handle each project to perfection. That is the reason our customers trust us with a diversity of projects and trust us as a service provider they can count on. So whether it is a campaign launched by you for short term customer acquisition or to build long-term relationships, we make sure that your target is 100% achieved. For that pre-campaign planning and post-campaign analysis plays a huge role in bringing transparency and polishing our expertise.
Data Accuracy and Quality
Our processes are in accordance with ISO standards that we keep a strict check on. We have a quality assurance team working closely with the data management team to ensure the transparency and accuracy of data at every step. We work closely with telecommunication service providers to identify the latest trends and practices, so quality is not compromised at any level.
Reporting For Client Satisfaction
We dispatch our progress report regularly and keep working closely with clients, so ownership of processes remains with them. They can suggest changes as they happen in their business and we make sure that we work in synchronization. The skills of our highly trained BPO professionals when mixed with the individual philosophy of the telecommunication industry bring a solution that is a perfect blend of expertise and business core beliefs of business.
We have a name in providing reliable and up to date solution, so you can outsource your processes to us with confidence.